Type of project: CONTTESSA
Consistent Hotel Content Across All Channels – with Significantly Less Effort
VIDEO: FIRST-HAND INSIGHTS
In the interview, Lilly Scherle, Head of Rooms Division at Acasa Suites, shares her experience with Conttessa – from the challenges of managing hotel content across multiple platforms to the tangible improvements achieved through its implementation.
The full video is available on the German version of this case study.
ABOUT THE CLIENT
Acasa Suites is a serviced apartment concept in Zurich, combining hotel comfort with the flexibility of apartment living, catering to both short- and long-term stays.
h2c supports Acasa Suites in optimizing their hotel content distribution across various digital channels. Since 2024, Acasa Suites has been using Conttessa, h2c’s centralized platform for managing and distributing static content across OTAs and other distribution channels.
THE CHALLENGE
Managing hotel content across multiple platforms and OTA extranets presented significant challenges for the team at Acasa Suites:
- Different structures and logics across OTA extranets
- High effort required for content updates and maintenance
- Complex occupancy configurations (e.g. children vs. adults) varying by platform
- Infrequent use of certain extranets leading to a lack of familiarity
- Risk of inconsistent content across channels
“I might only log into an extranet once a year and have already forgotten how everything works.”
Particularly when updates were required—such as changes to room configurations—this resulted in considerable manual effort and uncertainty regarding content consistency.
THE SOLUTION: CONTTESSA
With Conttessa, Acasa Suites implemented a centralized hotel content management platform for managing and distributing static content.
Key Benefits
- Single point of data entry instead of maintaining multiple systems
- Automated content distribution across all connected OTAs and channels
- Consistent hotel content across all platforms
- Significant time savings in daily operations
“I enter the information once and Conttessa distributes it correctly across all channels.”
The Impact
Since implementing Conttessa, Acasa Suites has been able to:
- Significantly reduce manual workload
- Minimize errors and inconsistencies in content
- Simplify and standardize content management processes
- Increase confidence in content quality across channels
“Now I know it works, it’s set up correctly, and it saves me time and effort.”
Fast expansion of distribution
An additional benefit became evident when expanding distribution channels:
- Two new OTAs were integrated within a short timeframe
- Implementation completed within two weeks
“It was incredibly straightforward, very professional, and extremely fast.”
CONCLUSION
With Conttessa, Acasa Suites has found a way to significantly reduce the complexity of hotel content management while improving consistency and quality across all distribution channels.
Looking to benefit from centralized hotel content management and more efficient OTA distribution?
Learn more about Conttessa or get in touch with our team.
