2024 Direct Booking Study
2023 Digital Hotel Operations Study
2022 Hospitality Distribution Study
2021 Automated Personalization Study
2020 Global IBE & Metasearch Study
2019 Global CRM Study
2018 Global PMS Study
2017 Global CRS Study
Phocuswright Partnership
and/or watch our online session from the 30th of January 2024.
KEY QUESTIONS ANSWERED
- How can (automated) hotel operations better support improving the guests’ experience?
- What are the key criteria for selecting new systems, and what are the challenges of operations when implementing new technology?
- What operational tasks require development when serving the guest journey?
- What are the challenges and opportunities with selling extra services?
- What assistance is required to help hotel chains analyze and use the huge amounts of data?
- What innovations/automation would be most helpful for operations?
- What payment processes must be put in place?
- How can booking meetings and events become easier for guests and hoteliers alike?
