2025 AI & Automation Study

Our new study “AI & Automation” will be launched at the beginning of 2025. Contact us to become a sponsor!

These sample areas will be further defined based on feedback from our sponsors.

Automation in operations, reservations, call center, marketing, personalized guest journey, CRM, email handling, etc.
Personalized guest services pre-stay, during and post-stay
Predictive analytics/AI-powered reporting
Guest Review Management: Analysis and Feedback
Revenue management: Personalized and/or enhanced dynamic pricing
Human resources planning

Insights on market specifics, hotel chain needs and industry viewpoints
Identification of typical challenges including ideas to overcome these deficiencies
Description of today’s strategic issues
Recognition of innovative and upcoming solutions
Overview of actionable tasks for serving general, key market requirements
Strategic implications by region and hotel chain size buckets
Extensive promotional activities
Benefits for the hospitality industry:
- Hotel chain survey participants receive an in-depth Summary of Findings and
- All global hotels have access to the press release/public Research Highlights