One Source of Truth for Hotel Property Content
Conttessa centralizes, validates and distributes structured hotel information across OTAs and other digital channels – helping hotel groups keep property content accurate, consistent and up to date. As AI becomes a growing part of hotel search and guest interaction, the same trusted property knowledge can also provide a reliable content foundation for chatbots and other AI applications.
One Setup. One Central Content Source.
Getting Conttessa started only requires the one-off mapping of channels and room types. Within the following onboarding check, Conttessa pulls data from all connected channels and compares the content. Incorrect information is automatically identified per criterion and reported to the hotel, enabling immediate content updates. Free-flow text fields and images (not managed via a data base) are manually updated by h2c’s content experts.
Keep Hotel Content Accurate and Up To Date
When hotel information changes – from pool opening times to facilities, policies or room features – updates can be managed centrally in Conttessa and distributed to the selected channels. Conttessa also monitors changing channel requirements and alerts hotels when new content criteria need attention. Accurate, structured and up-to-date content improves consistency across distribution channels and creates a stronger foundation for emerging AI applications.
Key Advantages
One Source of Truth
Manage structured hotel property information centrally instead of maintaining content separately across multiple channels.
Efficient Distribution
Update selected OTA, metasearch, review and distribution channels from one central platform.
Content Accuracy
Identify discrepancies, reduce errors and keep hotel information consistent and up to date.
Less Manual Work
Reduce repetitive extranet maintenance and free up hotel teams for more value-adding tasks.
9,000+ Content Criteria
Manage highly granular property information – from facilities and policies to detailed room and amenity attributes.
AI-ready Property Knowledge
Use structured and trusted hotel information as a reliable content foundation for chatbots and emerging AI applications.
Frequently Asked Questions
What is Conttessa?
Conttessa is a hospitality content management and distribution platform that provides hotel groups with one central source of truth for structured property information. It enables hotels to manage, validate and distribute accurate content across OTAs, metasearch platforms and other digital channels. The same structured property knowledge can also be used as a reliable knowledge base for chatbots and other AI applications. For more detailed information, see the Conttessa Product Overview.
Who is Conttessa for?
Conttessa is designed for hotels, hotel groups, and chains that manage content across multiple channels and want to centralize updates instead of maintaining each extranet separately.
What are the benefits of Conttessa?
Conttessa helps hotels manage static content for multiple channels from one central place, which saves time and reduces manual effort. It improves content consistency across OTAs, metasearch platforms, and review sites, helps reduce data errors, and supports better visibility by keeping content accurate and up to date. It also alerts users when new criteria appear or when channel changes require attention, so hotels can respond faster without checking each extranet individually. Centralized and structured property content also creates a reliable foundation for hotel chatbots and other AI applications.
What makes Conttessa unique?
Conttessa combines highly granular structured hotel content, automated distribution and expert support in one platform. With more than 9,000 unique content criteria, it captures detailed property information ranging from facilities and standard policies to highly specific room and amenity attributes. Hotels can manage and validate this information centrally and distribute updates across supported channels, combining automation with expert support where manual intervention is required.
How does Conttessa support AI applications and AI-driven search?
Conttessa provides structured, accurate and up-to-date hotel property information that can serve as a reliable knowledge base for chatbots and other AI applications. By centralizing detailed information about rooms, facilities, amenities, services and policies, Conttessa helps ensure that AI applications can access consistent and trusted hotel information. As AI increasingly becomes part of how travelers discover and interact with hotels, structured property knowledge provides an important foundation for AI visibility and reliable guest answers.
What is a single source of truth for hotel property content?
A single source of truth brings detailed hotel information together in one structured and reliable database instead of maintaining it separately across multiple systems and distribution channels. Conttessa provides hotel groups with a single source for property information such as facilities, amenities, room features, services and standard policies. Updates can then be managed centrally and distributed to supported channels, helping improve accuracy and consistency while reducing manual work.
How does Conttessa work?
Onboarding starts with selecting the distribution channels for each hotel and setting up the room types. Conttessa then imports the existing static content from all connected channels into the platform, providing a centralized overview of content discrepancies across OTAs and other distribution partners.
Hotels can easily identify inconsistencies and update their content to ensure accuracy and consistency across all channels. Once the initial setup is complete, ongoing maintenance is minimal. Hotels only need to log in when content changes are required, such as updates to room descriptions, amenities, or property information.
Conttessa also proactively monitors channel requirements and notifies users when OTA content fields are added or modified, helping hotels keep their content complete and up to date. Notifications are sent via email, ensuring that no important updates are missed.
To see how quickly content updates can be made, watch Christin’s short video demonstration.
Which OTAs, metasearch, and review sites can be updated via Conttessa?
Conttessa currently supports more than 30 OTA, metasearch, review, and distribution channels, including Agoda, Airbnb, Booking.com, Check24, Dayuse, Dnata, Expedia, Google Business Profile, HolidayCheck, Hotelbeds, HotelsCombined, HotelSpecials, HotelTonight, HRS, Jumbo Tours, kurz-mal-weg.de, Kurzurlaub.de, Lastminute, Mr & Mrs Smith, ODIGEO, Ostrovok, Prestigia, Tablet Hotels, Tagungshotels.de, TOMAS, TripAdvisor, Trip.com, Trivago, Wego, and Zoweg.nl.
The list of supported channels continues to evolve as new integrations are added and industry requirements change.
In addition to distribution channels, Conttessa can also connect to selected hospitality technology solutions. For example, an integration with HiJiffy enables hotels to provide consistent property information through their chatbot as well.
Can hotels choose which channels to use?
Yes. During setup, each hotel can select the number of contracted channels from the available list as part of its agreement. Different hotels can use different channel combinations.
Can channels be added or replaced later?
Yes. Additional channels can be contracted at any time, and originally contracted channels can be replaced during the contract term. A 100 EUR replacement fee per channel is charged becauseonboarding checks are repeated when a channel is replaced.
Is there a minimum contract term?
Yes. The minimum contract term is 12 months. If the contract is not terminated three months before expiry, it may be extended by another 12 months, depending on the agreement.
What does a hotel need to do to get started?
To get started, hotels select their channels and define their room types. After onboarding checks are completed, hotels review any discrepancies and provide feedback. Once setup is complete, updates can be managed in Conttessa whenever information changes, instead of logging in to multiple extranets manually.
How often can static content be changed?
Static content can be updated at any time and as often as needed during the agreement term. Some channels review changes before publishing them, which can delay visibility on the consumer-facing side.
Is an existing contract with each channel required?
Yes. Because Conttessa needs access to OTA, metasearch, and review-site extranets, a valid contract must already exist between the hotel and each respective channel.
How is data transmitted to OTAs and other channels?
For channels with live automatic updates, information is exchanged via interfaces. For channels without live automation, updates are handled manually by h2c’s expert team.
Why are some updates not fully automated?
Not every part of every channel can be updated automatically. Free-flow text, such as descriptions, may require manual handling, and some policy-related updates may require contact with the relevant channel account manager. Where automation is not available, h2c’s expert team supports the update process.
Can user rights be assigned?
Yes. Both single-property and multi-property user rights are possible. User rights are currently assigned by h2c during setup.
How is data security handled?
Conttessa data is stored on servers in Germany and backed up daily in an external repository.
Are there reference customers?
Yes. Conttessa is used by hotels worldwide. Example reference customers include citizenM, pentahotels, Rotana Hotels, and Lindner Hotels.
What support is available?
Support is available Monday to Friday from 9:00 am to 6:00 pm CET in German and English. Customer support is free of charge.
CLIENTS’ OPINION
Conttessa simplifies the management of the content significantly for us. Instead of having to check each Extranet individually and on a regular basis, we now can manage everything with a single tool and automatically get updates if new criteria need to be checked.
Séverine Kaiser, E-Commerce Manager
