Conttessa is a web-based platform for managing static hotel content, including descriptions, amenities, and policies, across OTAs, metasearch platforms, and review sites. For more detailed information, see the Conttessa Product Overview. ​

Conttessa is designed for hotels, hotel groups, and chains that manage content across multiple channels and want to centralize updates instead of maintaining each extranet separately. ​

Conttessa helps hotels manage static content for multiple channels from one central place, which saves time and reduces manual effort. It improves content consistency across OTAs, metasearch platforms, and review sites, helps reduce data errors, and supports better visibility by keeping content accurate and up to date. It also alerts users when new criteria appear or when channel changes require attention, so hotels can respond faster without checking each extranet individually. ​

Conttessa combines automation with expert support to give hotels a smarter way to manage static content across multiple channels. It reduces manual work, keeps content consistent, and minimizes the need to log in to each extranet separately. Conttessa manages more than 10,000 unique content criteria, including highly specific details such as separate pool towels available, slippers in room, etc.. Hotels can review and correct their content at any time, which helps balance efficiency and control. 

Yes, indirectly. Conttessa helps keep OTA content structured, rich, and consistent so it can be more easily read and used by AI systems. ​Furthermore, you can use Conttessa as a knowledge base for your chatbots or other AI initiatives.

Onboarding starts with selecting the distribution channels for each hotel and setting up the room types. Conttessa then imports the existing static content from all connected channels into the platform, providing a centralized overview of content discrepancies across OTAs and other distribution partners.

Hotels can easily identify inconsistencies and update their content to ensure accuracy and consistency across all channels. Once the initial setup is complete, ongoing maintenance is minimal. Hotels only need to log in when content changes are required, such as updates to room descriptions, amenities, or property information.

Conttessa also proactively monitors channel requirements and notifies users when OTA content fields are added or modified, helping hotels keep their content complete and up to date. Notifications are sent via email, ensuring that no important updates are missed.

To see how quickly content updates can be made, watch Christin’s short video demonstration.

Conttessa currently supports more than 30 OTA, metasearch, review, and distribution channels, including Agoda, Airbnb, Booking.com, Check24, Dayuse, Dnata, Expedia, Google Business Profile, HolidayCheck, Hotelbeds, HotelsCombined, HotelSpecials, HotelTonight, HRS, Jumbo Tours, kurz-mal-weg.de, Kurzurlaub.de, Lastminute, Mr & Mrs Smith, ODIGEO, Ostrovok, Prestigia, Tablet Hotels, Tagungshotels.de, TOMAS, TripAdvisor, Trip.com, Trivago, Wego, and Zoweg.nl.

The list of supported channels continues to evolve as new integrations are added and industry requirements change.

In addition to distribution channels, Conttessa can also connect to selected hospitality technology solutions. For example, an integration with HiJiffy enables hotels to provide consistent property information through their chatbot as well.

Yes. During setup, each hotel can select the number of contracted channels from the available list as part of its agreement. Different hotels can use different channel combinations. ​

Yes. Additional channels can be contracted at any time, and originally contracted channels can be replaced during the contract term. A 80 EUR replacement fee per channel is charged because onboarding checks are repeated when a channel is replaced. ​

Yes. The minimum contract term is 12 months. If the contract is not terminated three months before expiry, it may be extended by another 12 months, depending on the agreement. ​

To get started, hotels select their channels and define their room types. After onboarding checks are completed, hotels review any discrepancies and provide feedback. Once setup is complete, updates can be managed in Conttessa whenever information changes, instead of logging in to multiple extranets manually. ​

Static content can be updated at any time and as often as needed during the agreement term. Some channels review changes before publishing them, which can delay visibility on the consumer-facing side.

Yes. Because Conttessa needs access to OTA, metasearch, and review-site extranets, a valid contract must already exist between the hotel and each respective channel. ​

For channels with live automatic updates, information is exchanged via interfaces. For channels without live automation, updates are handled manually by h2c’s expert team. ​

Not every part of every channel can be updated automatically. Free-flow text, such as descriptions, may require manual handling, and some policy-related updates may require contact with the relevant channel account manager. Where automation is not available, h2c’s expert team supports the update process. ​

Yes. Both single-property and multi-property user rights are possible. User rights are currently assigned by h2c during setup. ​

Conttessa data is stored on servers in Germany and backed up daily in an external repository. ​

Yes. Conttessa is used by hotels worldwide. Example reference customers include citizenM, pentahotels, Rotana Hotels, and Lindner Hotels. ​

Support is available Monday to Friday from 9:00 am to 6:00 pm CET in German and English. Customer support is free of charge. ​