2018 Global PMS Study

Managing hotel operations is the traditional role of the PMS while distribution, customer relationship management and pricing decisions are often organized via separate systems
Multiple platforms with different data silos lead to increased workloads, ineffective processes, less flexibility and higher costs
Business intelligence is often insufficient because reporting is either not available and/or customization requires significant time and investment to implement
Hotels pay for the whole product suite rather than what they really need
System updates can cause problems in daily operations, and support is often weak
In many cases, the depth of integration with corresponding systems (e.g., CRS, CRM, RMS) is not optimized for hotel chains
PMSs typically do not offer sophisticated Internet Booking Engine front ends, missing to push more direct bookings
PMS functionality is not always up-to-date with local (legal) requirements, taxes, payment options, languages, etc.