2023 Digital Hotel Operations Study

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and/or watch our online session from the 30th of January 2024.


  • How can (automated) hotel operations better support improving the guests’ experience? 
  • What are the key criteria for selecting new systems, and what are the challenges of operations when implementing new technology? 
  • What operational tasks require development when serving the guest journey? 
  • What are the challenges and opportunities with selling extra services? 
  • What assistance is required to help hotel chains analyze and use the huge amounts of data? 
  • What innovations/automation would be most helpful for operations?
  • What payment processes must be put in place?
  • How can booking meetings and events become easier for guests and hoteliers alike?