HOSPITALITY TECHNOLOGY CONSULTING

Strategy Workshop
CRM RFP
CRS RFP
PMS RFP
Website RFP
IBE Optimization
GDS Content Optimization
OTA Content Optimization
Speaking Engagements

BUILD THE RIGHT FOUNDATION FOR DISTRIBUTION AND DIRECT BUSINESS

The CRS sits at the heart of a hotel group’s reservation and distribution landscape. Its capabilities affect direct booking, connectivity, inventory and rate distribution, integrations, data flows and the ability to adapt to new commercial and technology requirements.

With a growing range of CRS platforms and different approaches to distribution architecture, selecting the right solution requires more than comparing feature lists. h2c helps hotel groups define their future requirements, understand the vendor landscape and independently evaluate which CRS best fits their business, distribution and technology strategy.

CRS RFP & VENDOR SELECTION

STRATEGY & REQUIREMENTS

• Assess current distribution architecture, processes and business objectives
• Define future CRS capabilities and distribution requirements
• Review interfaces, APIs, connectivity and integration dependencies
• Consider scalability, automation, data accessibility and future AI readiness
• Define commercial, operational and technology evaluation criteria

RFP DEVELOPMENT & VENDOR EVALUATION

• Develop detailed business, functional, integration and service requirements
• Identify suitable CRS providers
• Coordinate the RFP process and vendor briefings
• Analyze functionality, architecture, integrations and commercial models
• Benchmark responses against agreed requirements and relevant market alternatives

DECISION SUPPORT

• Shortlist the most suitable providers
• Coordinate vendor presentations and demonstrations
• Evaluate strengths, limitations, costs and strategic fit
• Provide transparent scorecards and comparative analysis
• Present findings and an independent recommendation

PROJECT COORDINATION / NEXT STEP

Following vendor selection, h2c can provide independent project coordination to help keep internal teams, technology providers, requirements and timelines aligned.

For distribution migrations, h2c can additionally perform hands-on quality checks before and after cutover to identify content and distribution issues affecting customer-facing channels.

Explore our Project Management services and/or our Audits & Quality Checks.

DELIVERABLES

• Strategy and requirements workshop
• CRS requirement specification
• Technology and integration requirements
• Complete RFP documentation
• Vendor and commercial benchmark
• Evaluation scorecards and shortlist
• Final findings and independent recommendation

Planning to replace or reassess your CRS?
Let’s find the solution that fits your future distribution and technology strategy.