2024 Direct Booking Study
2023 Digital Hotel Operations Study
2022 Hospitality Distribution Study
2021 Automated Personalization Study
2020 Global IBE & Metasearch Study
2019 Global CRM Study
2018 Global PMS Study
2017 Global CRS Study
Phocuswright Partnership
and/or watch our session with techtalk.travel from the 24th of January 2023.
The results of the study were also presented at HEDNA Munich 2024 on 6 June 2024.
HOSPITALITY DISTRIBUTION QUESTIONS ANSWERED
- What new ways of distribution management are required?
- What systems are required to manage distribution?
- How seamless is the data flow between central distribution systems and other systems such as PMS, CRM, etc.?
- With the ongoing consolidation of channels, what is the CRSs/ CMs core functionality?
- Where is distribution management placed within the hotel chains’ tech stack e.g., what systems are “leading” – if any?
- What is the role of payment within direct distribution channels?
- What is the role of machine learning and AI in the data distribution process?
